Orders
Can I modify my order?
Once an order has been placed, none of the items can be changed or removed, and no items can be added.
Can I cancel my order?
Canceling an order is time-sensitive so please reach out to us as soon as possible if you wish to cancel an order. If an order has already shipped out, then this cannot be canceled. Please reach out to us via phone during our business hours at 1-281-976-4536 or via the CONTACT US page.
When will I be charged for my order?
We only charge our customers once an order has been shipped out! When you place your order, the amount will be held by your credit card institution in a pending authorization until your order has been processed and shipped.
Shipping & Returns
What are your shipping options?
Free shipping is available on all US orders (excluding Alaska and Hawaii, to which NaturebyMK offers a $35 flat rate shipping fee). We require 1–2 business days for processing and shipping can take up to an additional 2–5 business days. Shipping to Alaska and Hawaii takes approximately 3 weeks.
Express shipping is available on all US orders (excluding Alaska and Hawaii) for a $14.99 shipping fee. Express orders placed by 1:30 p.m. Eastern Time on business days will ship out the same day. Express orders placed after 1:30 p.m. Eastern Time on business days will ship out the next business day. Express orders placed on weekends and holidays will ship out the next business day. Express shipping takes approximately 2 business days. Due to federal regulations, express shipping is not available for orders containing aerosol products.
NaturebyMK orders are shipped on business days (Monday through Friday 8:30–17:30, excluding holidays). Kindly note that processing and shipping times are subject to delays during major holidays. For more information, please CONTACT CLIENT CARE or refer to our SHIPPING POLICY.
What company do you use to ship orders?
We ship with FedEx SmartPost in the USA and Canada Post in Canada.
What is your return policy?
If you are unsatisfied with your naturebymk.com purchase, we’ll happily accept returns within 30 days of receipt. To initiate a return, please reach out via our CONTACT PAGE with your order number, the product(s) you would like to return, and the reason for your return.
If you did not purchase your products from Moroccanoil.com or they are not covered under our PRODUCT WARRANTY, please contact the place of purchase regarding your return request. Our full return policy is available HERE.
Products
What is the signature of NaturebyMK products?
NaturebyMK is a company specializing in cosmetic products that prioritize comprehensive hair care, including root-to-tip restructuring and hydration. Our focus is on safeguarding and nourishing for all hair types. Our primary goal at NaturebyMK is to establish ourselves as a leading distributor of top-tier cosmetic products under well-established brands. Additionally, we are committed to continually introducing new brands to cater to the evolving needs of our customers. Throughout this journey, we are unwavering in our commitment to adhere to the highest national and international quality standards. Simultaneously, we aim to expand our presence in both local and international markets. The acronym M.K derives from "Master Knowledge" in English, signifying the pinnacle of expertise in what we do, as reflected in its Spanish translation: "Máximo Conocimiento," which encapsulates our dedication to excellence.
Can I use NaturebyMK products while pregnant?
We recommend consulting your physician for any concerns. All ingredients used are listed on our packaging as well as on each product page on the website. For more information please CONTACT US.
Can I carry NaturebyMK products in my salon?
Thank you for your interest! To carry NaturebyMK products in your salon or spa, please CONTACT US.